1. INTRODUCTION
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
2. INFORMATION ON THE WEBSITE
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
3. TRADE MARKS
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
4. EXTERNAL LINKS
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. PUBLIC FORUMS AND USER SUBMISSIONS
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Germany or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.

6. SPECIFIC USE
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
7. WARRANTIES
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.
8. DISCLAIMER OF LIABILITY.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
9. USE OF THE WEBSITE.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

10. GENERAL
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
10.2 Alteration
the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
10.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
10.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
10.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
10.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Germany without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Germany in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

10.8 Comments or Questions.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Chem-Tools Europe Internet Privacy Policy

Chem-Tools Europe respects your right to privacy. This policy summarizes what personally identifiable information and other information we may collect, how we may use this information and other important topics relating to your privacy and data protection. It is Chem-Tools Europe policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners and others who share their personal information with us. This Policy applies to all Internet sites operated by or on behalf of Chem-Tools Europe and includes Chem-Tools Europe business units worldwide (each a “Chem-Tools Europe Internet Site”).

Web Site Privacy Statements
Although this Policy applies to all Chem-Tools Europe Internet Sites, each Chem-Tools Europe Internet Site has a different purpose and different features. If additional or different disclosures are required for a specific Chem-Tools Europe Internet Site, then we provide those disclosures on the site itself or provide a separate Web Site Privacy Statement posted on that site. Each individual disclosure or Policy Statement on the Chem-Tools Europe Web Site supplements and amends this Policy.

Your Consent
By using a Chem-Tools Europe Internet Site or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information as described in this Policy and any applicable Country or Web Site Privacy Statements. If you do not consent to the collection, use and disclosure of your personal information as described in this Policy (and any applicable Country or Web Site Privacy Statements), do not use Chem-Tools Europe Internet Sites or Contact Chem-Tools Europe/Contact Us forms.

Information You Voluntarily Provide
Chem-Tools Europe collects the information you knowingly and voluntarily provide in order to benefit from a feature or participate in an activity on a Chem-Tools Europe Internet Site. For example, Chem-Tools Europe may collect your information so you may receive email alerts, when you complete a survey, or when you ask for product information, ask a question or email us with feedback. In many cases this information may include collection of personal information.
Chem-Tools Europe only uses your information for the purposes for which you provide it. For example, if you provide your e-mail address when you sign up to receive e-mail alerts, we use your e-mail address to deliver the e-mail alerts you request.
Many of the Chem-Tools Europe Internet Sites permit you to make choices about the use of your personal information. In most cases, we ask you to indicate your choices at the time and on the page where you provide your personal information.
We may also use the information we collect on Chem-Tools Europe Internet Sites for various business purposes such as customer service, fraud prevention, improving our products and services, or providing you and your company with information and offers we believe may be of interest to you. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.

Information Automatically Gathered
Chem-Tools Europe collects information sent to us automatically by your web browser. This information typically includes the IP address of your Internet service provider, the name of your operating system (such as Macintosh® or Windows®) and the name and version of your browser (such as Internet Explorer® or Safari®). The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.
We use this information to help us improve our sites and make them more compatible with the technology used by our Internet visitors.

Cookies
A “cookie” is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your shopping cart, and sometimes providing you with advertising which is tailored to your interests. All of our Chem-Tools Europe Internet Sites use “session cookies”. A session cookie does not identify you personally and expires after you close your browser. For example, when you use the Chem-Tools Europe Product Catalogue, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products that may be of interest. Some Chem-Tools Europe Internet sites also use “persistent cookies”. These cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them or they expire. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences which can be provided by us automatically, saving you time and effort on future visits. For example, after you make a purchase, if you decide to make another purchase, your shipping address may have been retained and will only need to be confirmed.

Cookie Settings on Your Computer
At any time when visiting a Chem-Tools Europe UK Internet site, clicking on the “Cookie Preferences” link at the bottom of each page allows you to access information on cookies and change your settings.
• When you select “Cookie Preferences”, a box will display with an overview of cookie use on the site. You can accept the cookies or learn about the cookies in more detail.
• If you select “Agree and Proceed” you accept the use of cookies on the site and can proceed with your visit.
• If you select “More Information” a box will display giving you more detailed options for your cookie preferences. Simply review the cookie descriptions, slide the bar, and you can select what types of cookies to allow on your visit.
• Note that you cannot opt out of the Required Cookies as they are essential for site function.
• When you have finished making your selection, click “Submit Preferences” and proceed with your visit.
Although you are not required to accept cookies when you visit a Chem-Tools Europe Internet Site, you may be unable to use all of the functionality of the site if you reject certain cookies.
In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.

Use and Sharing of Your Information
Chem-Tools Europe will not sell personal information collected from its Internet sites to mailing list brokers without your express consent.
Many of our Chem-Tools Europe Internet Sites permit you to make choices about the disclosure and/or transfer of your personal information. In most cases, we ask you to indicate your choices at the time and on the page where you provide your personal information.
Chem-Tools Europe will not disclose personal information about our Internet Site visitors except as described here:
• Except as specifically stated, we may use information collected from Chem-Tools Europe Internet sites to improve the content of our Site, to customize the site to your preferences, to communicate information to you (if you have requested it) for our marketing and research purposes, and for any other purposes specified in a Site.
• Chem-Tools Europe may share your personal information with other Chem-Tools Europe business units. When we do so, these other Chem-Tools Europe business units will use your information in a manner consistent with the purposes for which it was originally collected (or to which you later consented).
Chem-Tools Europe may also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential in compliance with all applicable privacy and data protection laws.
• In some cases, Chem-Tools Europe may share your personal information with third parties who partner with us to provide products and services to our customers, such as distributors. If so, we will require our business partners to use that information in a manner consistent with the purposes for which it was originally collected (or to which you subsequently consented) and only as permitted under this Policy, any applicable Country or Web Site Privacy Statements, and all applicable privacy and data protection laws.
• In certain, limited circumstances we may share or transfer personal information to unrelated third parties. For example, we may provide personal information to a third party (i) at your request; (ii) to comply with a legal requirement or court order; (iii) to investigate a possible crime, such as identity theft; (iv) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of Chem-Tools Europe or a Chem-Tools Europe business unit; or (v) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.

Security of Your Personal Information
Your personal information will be stored in Chem-Tools Europe databases or databases maintained by our service providers. Most of these databases are stored on servers located in the United States. Chem-Tools Europe maintains reasonable safeguards to protect the security, confidentiality, and integrity of your personal information. For example, we use secure technology to transfer personal information over the Internet.
We limit access to personal information to those who have a business need. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, please keep in mind that no Internet transmission is ever completely secure or error-free. Chem-Tools Europe will not be responsible for breaches of security beyond our reasonable control.

Safe Harbor
Chem-Tools Europe has similar compliance with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework with regard to certain categories of personally identifiable information transferred to the United States from the EU, EEA and Switzerland.

Links to Third Party Internet Sites
Chem-Tools Europe Internet Sites may contain links to Internet sites that are not operated by Chem-Tools Europe. We provide these as a service and do not imply any endorsement of the activities or content of these sites, nor any association with their operators. We urge you to review the privacy policy posted on web sites you visit before using the site or providing personal information.

Access to Personal Information
You may review, correct and update personal information you provide to us at a Chem-Tools Europe Internet Site by using the feedback mechanisms provided at a particular Chem-Tools Europe Internet Site, by contacting us by E-Mail, or by writing to us at Chem-Tools Europe, Am Neuberg 3, 55268 Nieder-Olm, Germany, Europe

Retention of Personal Information
How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.

Children
Most Chem-Tools Europe Internet Sites are not intended for children under 13 years of age. Chem-Tools Europe will not knowingly solicit or collect personal information from or about children on its Internet Sites except as permitted under applicable law.

Questions about this Policy or our Privacy Statements
If you have any questions about this Policy or a Country or Web Site Privacy Statement or our use of your personal information, please contact us by E-Mail or by writing to us at Chem-Tools Europe, Am Neuberg 3, 55268 Nieder-Olm, Germany, Europe

Changes to this Policy and our Privacy Statements
Changes to this Privacy Policy will be posted on this site. Chem-Tools Europe reserves the right to update or modify this Policy and any Website Privacy Statements at any time and without prior notice. Any modifications will apply only to the personal information we collect after the posting.

CUSTOMER CARE TEAM
At Chem-Tools we take great pride in training our Customer Care Team in every aspect of surface care, from the very basics to the latest industry innovations. Every one of our representatives understands the unique needs of every customer, whether that’s a car enthusiast, a professional detailer or a specialist concours participation. It’s why you’ll only ever receive friendly advice that’s appropriate to the task in hand to ensure the best results. If you have any questions regarding product performance or choice, simply give our team a call on 0049 (0) 6136 76 26 0. Calls charged at national rate, open 08:00-16:30 Monday to Friday, closed Saturday and Sundays.

DELIVERY COSTS
Postage and packaging to any address will be calculated individually in our Shopping cart before you buy something. Please allow 5 working days for delivery, however most goods will arrive earlier. Items may also be sent separately, so don’t worry if your entire order doesn’t arrive in a single parcel. Orders will be shipped by secure courier service and your delivery will need to be signed for during office hours at the address specified.

RETURNS
If you exercise your statutory rights to cancel you must safely return the items you do not wish to keep immediately. Always remember to obtain a ‘proof of postage’ certificate from your post office when returning goods. Please return goods to the following address: Chem-Tools Europe, Am Neuberg 3, 55268 Nieder-Olm, Germany, Europe
TRADING TERMS AND CONDITIONS
All offers are subject to stock availability. We’ll notify you of any price changes (for instance due to a change of VAT) before or when the goods are sent to you, either by a correction list or on a dispatch note. By shopping with us you also agree that we may occasionally send you details of any special promotions and prices. Please note volume discounts are available for trade enquiries, so don’t be afraid to ask.